The benefits of telecoms technologies for businesses
The world of work has changed beyond all recognition in the past couple of years, and nowhere is this more apparent than in the world of telecoms. The modern business needs to accommodate increasingly remote teams and their ability to communicate effectively. This article takes a look at some of the ways new telecoms technology can facilitate this.
How can improved communication channels help a business?
Improved communication channels result in increased efficiency and productivity, which directly affects a business’s bottom line. All employees require good communication tools to function, for example, for team meetings or conference calls, but also to update each other with important information about clients or projects.
Voice over IP (VoIP) phone systems are a great option to consider for businesses looking to improve their communication channels. VoIP allows an individual mobile number to be assigned to an employee’s office extension, meaning they can use their mobile device when they’re not in the office to receive a call that’s come through to their office phone. Not only does this improve communication, but it saves money too as employees don’t need two separate telephone numbers or devices.
Another advantage of VoIP technology is its cost-effectiveness in comparison to traditional telephony systems. It is far cheaper than the alternative of installing and maintaining a traditional system with the same number of extensions. However, it’s important to note that a VoIP phone system updates automatically, so employees will need to keep their contact details up-to-date in the company telephone directory to ensure communication is maintained.
How can telecoms be cost and time-saving?
In addition to reducing the number of business lines needed, an improved telephony system can reduce costs and save precious time in other ways. For example, a hosted or SIP Trunking solution negates the need for costly hardware installation, whilst cloud-based solutions mean that IT staff don’t have to spend hours on end installing, maintaining and updating hardware.
What’s more, almost all VoIP service providers offer useful features, such as call recording, call diverting, conference room calling and per-extension voicemails, free of charge. Not only do these features help to improve communication between staff members and customers, but they save the company money too as these functions are usually paid extras on traditional telephony systems.
What can telecoms do to boost customer relations and services?
A good customer service experience is essential for any business – it is the key differentiator that can set a company apart from its competitors.
Telecommunications technology can help businesses to provide an excellent customer service experience in a number of ways. For example, with the ability to integrate with CRM (customer relationship management) software, telecoms systems can provide customer account data including contact history and order details. This helps customer service staff to provide a fast, efficient and personalised service.
What security can a telecoms company provide to protect a business?
Businesses need to be aware of the cyber security risks that are present in the digital world and take steps to protect themselves from cybercrime.
Telecommunications companies can provide several security measures to help businesses stay safe online, including firewalls, data encryption, anti-virus software and spam filters.
In addition, many telecoms providers offer managed security services which include 24/7 monitoring of networks and devices for potential threats, as well as incident response should an attack occur.
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